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Wednesday, August 28 • 3:00pm - 3:50pm
Support Teams: Building the Backbone of Your User Experience

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Attend this course to uncover an underestimated power in your organization. Customer support teams are your experts in your product, are the personalities to enamor your users, and a trustworthy source of feedback to inform the evolution of your product and user experience. A wealth of knowledge can be found when you look under the hood of how a support team operates.

Building these teams are not always so simple. I’ll walk you through some of the trials and obstacles I’ve experienced in hopes you can avoid some common mistakes. Scholars will learn how to build a trustworthy, well-oiled machine that churns out high customer retention and satisfaction.

This session is appropriate for all attendees.

Prerequisites: none

avatar for Megan Longo

Megan Longo

Director of Member Services, ShapeShift
Megan Longo is a team leader, creative problem solver, and Certified Bitcoin Professional who has been a part of the cryptocurrency community since 2012. Her early years in the space involved activism and crypto payments in retail and fundraising. In 2016 Megan joined ShapeShift to... Read More →


Wednesday August 28, 2019 3:00pm - 3:50pm MDT
  Professionals, Introductory